Finance Business
Business Outline
Financing services that provide greater convenience for customers
Promise is one of our financing business arms. Its main offering is Free Cashing (revolving loans), which meets the various borrowing needs of individual customers. Other offerings include Card Loans for the Self-employed, which meet the funding needs of self-employed individuals, and Consolidation Loans, which aim to ease the burden on those who are repaying multiple loans. In recent years, we have introduced various new services, including App Loans using our official app Promise as a platform, the V Point system, a shared point reward service for the SMBC Group, and issuance of Promise Visa cards with a credit function provided by Sumitomo Mitsui Card Co., Ltd.In October 2023, we renewed our brand logo and slogan and launched new advertising to embody our new brand concept of supporting everyone’s lifestyle(Promise = Lifestyle Support Brand). Furthermore, starting in January 2024, in order to respond to customers’ financial needs more quickly and enhance convenience, we have introduced a service that allows customers to submit their income information via Seven Bank ATMs using their My Number Card and a “digital screening” service that completely digitizes the process from application to borrowing.
Various channels available to meet different customer needs
We have established a network of various channels in order to promptly meet the needs of customers wishing to use services anytime and anywhere with peace of mind, as well as the expectations of potential customers who have concerns about borrowing money. At our Customer Service Centers, located in eastern and western Japan, we receive and screen loan applications and provide consultation and guidance on borrowing and repayment through contactless channels, including automated loan contracting machines, the Internet, and telephone. We have also introduced customer support systems such as AI chatbot and FAQ to ensure that customers use our services with peace of mind. The Customer Service Centers have established a system that centrally holds information related to individual customers’ transactions and provides all kinds of support to allow customers to make transactions with peace of mind. The Centers’ constant efforts to improve customer response quality have resulted in 11 consecutive years of COPC®* certification (an international quality assurance standard for contact centers) since 2013.
* The COPC® CX Standard for CSPs Release 7.0. It is a global quality assurance standard developed specifically for contact center operations to improve customer satisfaction and ensure efficient operations. It certifies contact centers that have fulfilled and maintained the prescribed standards to an excellent level, particularly in relation to customer response performance.
Loan management system that supports other businesses
Our loan management expertise, which is one of our major strengths along with credit know-how, supports our business operations. Our loan management operations are carried out by the Customer Support Center and subsidiary company Abilio Servicer. These two organizations work together to build an optimal loan management system.
The Customer Support Center was established in April 2021 by integrating two centers to leverage their strengths: the “Counseling Center,” which offered customer-oriented repayment consultations by staff members with specialized knowledge on loan repayment, and the “Loan Administration Center,” which was in charge of the management and collection of long-overdue loans in the financing business and reimbursement claims in the loan guarantee business, the handling of settled-interest reimbursement claims, and legal matters. Customer Support Center staff communicate with customers to understand their situation and needs and address their repayment concerns head-on. The Center aims to support customers both today and in the future by providing proposals and guidance to solve their problems while pursuing “genuine” repayment consultation that earns customer trust.
Receivables management system
